Absolutely! We are more then happy to assist you with a personalised cleaning routine. Please contact us and request this via our contact us page.
We always aim to give you the same 1 cleaner every time but on occasion you may get two cleaners and in that instant the time just get halved. If a member of staff is sick we always try to send another member of staff to fill if we have the availability.
Yes, we are fully insured and registered. We also are covered by workers compensation and we never sub-contract our cleaning services so you always know who is coming to clean.
You do not need to be at the location of the clean, as long as our team has a way of entering and securing the premises after we leave then you do not need to be there. In saying that you are also welcome to be there if you wish.
No we supply and bring all products need to clean the premises, these are included in the price of the clean.
For our residential clients our prices do include GST.
As all commercial prices differ you will have to contact us for a individual pricing.
As long as you give us at least 24hrs notice then we can reschedule at no extra charge. We do now charge a cancellation fee if you cancel within 24hrs of the clean.
BONNIE CLEAN & CO respects your privacy and is committed to protecting your personal information that you provide to us.
1. Personal Information. You have complete control over your personal information. In general, you can visit our web site without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you an access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data ("User Information"). When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.
2. Use of User Information. We intend to use such information for purposes of supporting you and your employer’s relationship with BONNIE CLEAN & CO by designing a web site content that is suitable to your needs and alerting you to new product and service offerings as they become available. This User Information may be retained by BONNIE CLEAN & CO to verify compliance with the agreement between BONNIE CLEAN & CO and your employer, to keep track of the domains from which people visit us, to create a user profile to better serve you and your employer, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. However, please do not submit any User Information if you are less than 18 years of age.
4. Accuracy and Security. The accuracy and security of the User Information is important to BONNIE CLEAN & CO. Currently, you may review and request updates to your User Information retained by contacting BONNIE CLEAN & CO. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. BONNIE CLEAN & CO is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorised access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.